FAQs

Outdoor seat cushions at PrimePatio are designed to provide optimal comfort and support. The thickness can vary depending on the type of cushion, but generally, they range from 2 to 6 inches in thickness. Thicker cushions offer more comfort but may require more frequent fluffing to maintain their shape.

PrimePatio offers cushions made from high-quality, weather-resistant materials such as Sunbrella fabric, which is known for its durability and fade resistance. These materials are ideal for withstanding outdoor conditions.

All PrimePatio products feature detachable and machine-washable covers for easy maintenance. Quick to remove, simple to wash, and instantly refreshing. Keep your outdoor furniture looking like new with minimal effort. Embrace convenience, preserve style!

PrimePatio rocking chair is made of high quality fabric with soft padding to bring you the best comfort experience, which is effective in promoting sleep and reducing stress.

Our product boasts fade resistance, enduring over 17,500 hours of sunlight exposure, thanks to its construction with durable 300GSM high-density fabric. Additionally, it is waterproof, featuring a PU coating for water resistance. Cleaning and maintenance are a breeze; simply wipe it clean or machine wash as needed.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

To place an order, simply browse our products, select the items you wish to purchase, and add them to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After completing the checkout process, you'll receive an order confirmation via email.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

If you have any questions or concerns, our customer support team is here to help. You can reach us via email at hello@primepatio.com . Our support hours are Monday through Sunday, 9am to 5pm EST.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

No, we are only targeting the US market for the time being. We may enter the international market if we have the opportunity in the future. Please stay tuned for our latest updates.

That's right, we only offer free shipping within the continental U. S.