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Return Policy
Last Updated: [04/03/2024]
Welcome to PrimePatio! We strive to provide you with a seamless online shopping experience. However, we understand that occasionally, you may need to return a product. This Return Policy outlines our guidelines and procedures to ensure a smooth return process.
1. Eligibility for Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Additionally, certain products may be subject to specific return criteria, which will be clearly outlined at the time of purchase.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at support@primepatio.com to request a Return Merchandise Authorization (RMA) number.
- Clearly package the item(s) you wish to return, including the RMA number, and ship it to the address provided by our Customer Support team.
3. Refund Process
Once we receive your returned item(s) and verify their eligibility, we will initiate the refund process. Please note the following:
- Refunds will be issued to the original method of payment.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Depending on your payment provider, it may take up to 1-2 days for the refund to reflect in your account.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our Customer Support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Exceptions
Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon receipt. Additionally, final sale items are not eligible for return or exchange.
7. Policy Updates
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact our Customer Support team. Thank you for shopping with PrimePatio!
Welcome to PrimePatio! We strive to provide you with a seamless online shopping experience. However, we understand that occasionally, you may need to return a product. This Return Policy outlines our guidelines and procedures to ensure a smooth return process.
1. Eligibility for Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Additionally, certain products may be subject to specific return criteria, which will be clearly outlined at the time of purchase.
2. Initiation of Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at support@primepatio.com to request a Return Merchandise Authorization (RMA) number.
- Clearly package the item(s) you wish to return, including the RMA number, and ship it to the address provided by our Customer Support team.
3. Refund Process
Once we receive your returned item(s) and verify their eligibility, we will initiate the refund process. Please note the following:
- Refunds will be issued to the original method of payment.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Depending on your payment provider, it may take up to 1-2 days for the refund to reflect in your account.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
5. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our Customer Support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Exceptions
Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon receipt. Additionally, final sale items are not eligible for return or exchange.
7. Policy Updates
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact our Customer Support team. Thank you for shopping with PrimePatio!